Service Director

1. Service Operations Management

• Comprehensively responsible for the construction and operation management of the company's after-sales service system;
• Develop and implement annual operating goals, budgets and workplans for the service sector;
• Establish and optimize service procedures, standard operating procedures (SOP) and management system;
• Overseeing the operation of the various regional service centers to enhance the overall service efficiency and quality.

2. After-sales service management

• Be responsible for the integrated management of equipment installation, commissioning, repair, maintenance and technical support work;
• Establish equipment failure analysis and prevention mechanisms to improve equipment attendance and customer satisfaction;
• Oversees the handling of major failures and customer complaints and promotes closed-loop management of issues;
• Promote the digital construction of services and improve the management of services.

3. Accessories and maintenance management

• Planning and managing spare parts inventory and improving the timeliness of spare parts supply;
• Controlling service costs and maintenance costs and improving spare parts turnover;
• Oversees maintenance quality management and ensures that maintenance operations conform to the manufacturer's standards;
• Drive revenue growth from repair operations and accessories sales.

4. Customer Relationship Management

• Establish a customer service management system to improve customer satisfaction and customer loyalty;
• Visit key clients on a regular basis to understand their needs and promote the implementation of improvements;
• Responsible for the coordinated handling of major customer complaints and service disputes;
• Establish customer service records and service evaluation mechanisms

5. Service network construction

• Planning and building a national service network;
• Promote service network coverage and optimize the allocation of service resources;
• Establish a system for the management and evaluation of service providers;
• Improve service responsiveness and regional service capacity.

6. Team Building and Talent Development

• Responsible for the organizational construction of the service team and the development of the talent pipeline;
• Establish a performance appraisal system for service personnel;
• Organizing technical and managerial training to enhance team professional capabilities;
• Build an efficient and professional service management team.

7. Operational Analysis and Risk Control

• Responsible for the analysis and improvement of operational data of service businesses;
• Monitor service costs, maintenance costs and operational risks;
• Develop and implement cost reduction and efficiency programmed
• Report regularly to management on service operations and improvements.

Requirements

Education

• Bachelor’s degree or higher.
• Preference will be given to candidates with degrees in mechanical engineering, vehicle engineering, mechatronics, construction machinery, and business administration.

Work experience.

• More than 10 years of experience in managing services within the construction machinery industry.
• At least 5 years of experience in managing a service department or serving as a service director.
• Familiarity with construction machinery such as excavators, loaders, rollers, and graders.
• Prior experience in industries such as Sanyi, XCMG, Liu gong, Caterpillar, Komatsu, Hitachi Construction Machinery, and Volvo Construction Machinery is a plus.

Professional competence.

• Familiarity with after-sales service systems and operational management for construction machinery.
• Proficient in maintenance management, spare parts management, and service network development.
• Possesses strong managerial and team leadership skills.
• Possesses excellent customer relationship management and problem-solving skills.
• Possesses strong analytical skills and the ability to make sound business decisions.

Benefits

• Personal Accident Insurance
• Life Insurance & Health Insurance
• Provident Fun
• Annual Bonus
• Position Car with Fleet Card, for Certain Positions