Recovery Officer

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the Role:

The Recovery Officer is responsible for leading the daily operations of the Recovery Team to ensure efficient handling of problematic, recovered, returned, damaged, and unclaimed parcels. The role oversees the performance of Recovery Operations Associates and Assistants by ensuring compliance with company policies, operational procedures, service level agreements (SLAs), and recovery objectives. The Team Leader drives productivity, inventory accuracy, claims support, liquidation activities, and continuous process improvements while coordinating with cross-functional teams to minimize operational losses and maximize recovery performance.

Qualifications:

Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or any related field.
Minimum of 1–2 years of experience in logistics, warehouse operations, recovery, claims, or inventory management.
At least 1 year of supervisory or team leadership experience is preferred.
Experience in e-commerce, courier, or last-mile logistics is an advantage.
Strong knowledge of recovery operations, inventory management, claims handling, and warehouse processes.
Proficient in Google Workspace (Google Sheets, Google Forms, Google Chat) and Microsoft Office applications.
Experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or equivalent operational platforms is an advantage