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Manager, Customer Support

RollsroyceWorkdaySingapore
Posted 30 SepFound 29 OctSeen 22 hours ago

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The Posting

Job Description

  • Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
  • Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
  • Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
  • Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
  • Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
  • Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
  • Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
  • Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
  • Co-ordinate field work and service recovery with local service partners and Distributors.
  • Provide on-site investigations/troubleshooting in the APAC region when required.
  • Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
  • Provide leads and support to Sales Dept.
  • Coordinates with Failure Analysis Center to carry out FAC as required.
  • Any other Support Requirement to the region.
  • Assist diagnosis of problems on other applications if required.

Type of Contract

Permanent

Facts

Source
Workday
External id
JR6148592
Location
Singapore
Remote
Not stated
Employment
Full time
Posted
30 Sep 2026
First seen
29 Oct 2026, 10:39
Last seen
1 Nov 2026, 01:39
Status
Not yet added
Posting id
066fa780-d78b-5592-ae01-72307640db2c