Branch Manager

About Us:

Hawkins Service Company is a leading home services company specializing in HVAC, Electrical, Pool Equipment Repair, and Plumbing services in the Tampa Bay area and recently the Ft. Myers area. We are dedicated to providing top-quality home services to residential and commercial clients. With a focus on professionalism, reliability, and customer satisfaction, we take pride in our teams of skilled home service members who deliver exceptional results.

Job Overview

We are hiring a talented, professional Branch Manager to join our team as we expand into the Ft. Myers area. This position will help launch a new, start-up location with support from our home office in Tampa. With a few existing customers already established in the area, the new manager will focus on executing great service while sourcing new business relationships. You will work in a close-knit business where you will be appreciated by your team and customers, and where your contribution has a direct impact on the success of the company. If you are excited to be part of a winning team and have the entrepreneurial spirit to build a location from the ground up, then Hawkins is a great place to grow your career!

Responsibilities for this role

Managerial

• Manage multiple service lines across residential HVAC, Electrical, and New Pool wiring
• Bring more energy than you take to set the tone every day for the entire department
• Inspire technicians to hit their goals
• Train, develop, and hold your team accountable to exceptional performance standards
• Oversee relationships with the following manufacturers: Jandy, Pentair, and Hayward
• Provide technical and business coaching to direct reports

Selling

• Solicit new B2B clients for swimming pool electrical installations
• Understand sales criteria and hold your team accountable for exceeding revenue goals
• Work alongside customer service and dispatch to ensure the business's overall success

Operational

• Identify, recruit, and develop technicians and office staff
• Manage installations for existing and new customers
• Ensure excellent customer service, including prompt handling of any customer issues or concerns
• Assist in creating department operating plans and execute those plans to meet sales, profitability, and operating goals
• Lead meetings to communicate changes, share direction and results, and identify roadblocks and/or barriers
• Learn and implement Nexstar Systems
• Show technicians how to establish customer rapport to sell the right products and services

2

• Implement work quality and customer service standards
• Implement safety and compliance standards
• Manage team schedule to meet ongoing customer demand and seasonal spikes

Reporting

• Own and manage department P&Ls and KPIs
• Monitor the performance of field technicians and advise them on how to improve
• Review and approve invoices, timecards, curbside feedback, and options sheets
• Serve as a technical backup for field technicians when necessary

Qualifications and Required Skills

• B2B sales experience is a plus
• Demonstrated recruiting and training experience
• Previous experience as a branch manager or service manager
• 3 to 5 years of P&L management experience
• 3 years of home service experience
• Previous experience at a start-up or greenfield operation is a plus
• Computer skills including email, MS word, Excel, and FSM (Field Service Management platforms)

Competencies for Success

• A proven track record in home services operations
• An ability to inspire and lead others to accomplishing company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communication
• Quick, sound decision-making abilities
• Good presentation and public speaking skills are a plus
• Ability to build trust and demonstrate empathy
• Excel in a fast-paced, goal-driven environment
• Sales acumen and sense of urgency

Pay and Benefits

Hawkins Service Company offers exceptional benefits that include:

• 401k Plan
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance