Financial Services Officer (Thai & English Speaking)

Job Location:

Avani Office



Minor Vacations is the vacation ownership arm of Minor Hotels, created to lead the evolution of timeshare, vacation clubs, and related holiday products. Established to go beyond traditional models, Minor Vacations brings together innovative programmes and ownership solutions — from short-term vacation offerings to fractional ownership projects — designed around how people want to enjoy their leisure time today and in the future.

Guided by an unwavering commitment to excellence, Minor Vacations is focused on doing things brilliantly, not just at scale. Powered by people and inspired by meaningful experiences, the brand delivers flexible, thoughtfully designed vacation solutions that balance refined growth with long-term value for owners, partners, and communities.

With a forward-looking approach grounded in trusted hospitality expertise, Minor Vacations continues to expand horizons, transform the vacation ownership experience, and deliver what truly matters.

The Financial Services Officer plays a key role in supporting Minor Vacations’ development, sales, and marketing operations by providing high-quality customer service and managing all financial inquiries related to ownership.

The primary responsibility is the efficient collection of timeshare receivables and ensuring timely resolution of owner financial issues.

Key Responsibilities:

• Follow up on overdue payments and implement effective measures to recover outstanding amounts.
• Address owner inquiries and concerns regarding financial matters with professionalism and urgency.
• Develop a thorough understanding of, and maintain proficiency in, the Loan Servicing module of the timeshare system.
• Accurately identify and assess owners’ needs to ensure a high level of customer satisfaction.
• Maintain and update the receivables database to ensure data accuracy and completeness.
• Enforce company policies related to delinquent accounts in a consistent and fair manner.
• Collaborate effectively with internal teams and other departments to resolve account-related issues promptly.

Qualifications:

• Bachelor’s degree is preferred
• Fluency in Thai and English (spoken and written) is required.
• Prior experience in financial services or customer service is an advantage
• Basic understanding of consumer credit principles (e.g., credit cards, bank loans, or similar financial products)
• Strong interpersonal and communication skills, with a tactful and solution-oriented approach
• Excellent time management and organizational abilities

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