[LTA-PT] DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

[What the role is]

[LTA-PT] DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

[What you will be working on]

You will be part of a team that is responsible for developing and administering frameworks, as well as monitor, analyse and report key performance indicators for bus service performance standards.

Your main responsibilities include:

• Ensuring bus operators meet service quality standards. This includes reviewing requests for exceptions and working within the regulatory framework to uphold service standards.
• Managing two key performance frameworks that measure reliability of bus services:
• Deciding the assessment parameters for bus services.
• Reviewing waiver submissions from bus operators and applying approved exclusions into the bus fleet management system.
• Calculating the incentives and adjustments for each operator at the end of the year based on their performance.
• Keeping the bus management system up to date with the latest settings and making sure the data and reports it generates are accurate.
• Developing new frameworks and standards for future bus services, such as autonomous buses.
• Preparing regular reports and analysis on bus service performance for senior management.
• Working closely with bus operators to help them continuously improve their service reliability.
• Responding to feedback from the public on issues related to bus service quality and performance.
• Any other tasks as assigned by the Reporting Officer.

[What we are looking for]

• Knowledge in Statistics / Business Analytics / Operations Research/ Any discipline with strong quantitative or analytical components.
• Self-motivated and resourceful, with a meticulous and structured approach to work.
• Able to work both independently and as part of a team in a fast-paced environment.
• Possess strong communication skills to work effectively with internal and external stakeholders.
• Strong analytical skills with experience handling large datasets.
• Proficient in Microsoft Excel.
• Experience with data analytics tools (Power BI, Tableau, Python) is an advantage.
• Willingness to conduct fieldwork and support operational activities and events as required.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.