Finnish Customer Support Specialist | Delivery App

Are you fluent in Finnish and passionate about creating smooth customer experiences?

Join our client’s international team in Greece and support one of the world’s top delivery platforms - helping millions of users get their favorite meals, groceries, and essentials delivered with just a few taps!

You’ll be part of a fast-paced, customer-focused environment where your empathy, communication, and problem-solving skills will make a real difference. From assisting restaurant partners to ensuring timely deliveries for customers, you’ll be at the heart of every successful order - all while working remotely in Greece.

Daily responsibilities:

• Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
• Resolve issues related to orders, payments, deliveries, and platform use
• Deliver empathetic and professional support across all service channels
• Follow quality and response guidelines to ensure consistent service
• Escalate complex cases when necessary and ensure proper follow-up
• Support ad-hoc operational tasks as requested by the project

Requirements

• Fluency in Finnish (spoken and written)
• Good command of English for internal communication
• Previous customer service experience is a plus, but not required
• Excellent communication and typing skills
• Ability to multitask and navigate between digital platforms
• Willingness to work in rotational shifts
• Ability to relocate to Greece

Benefits

• Attractive starting salary
• 14 salaries per year
• Remote work anywhere in Greece
• Relocation package offered for abroad candidates (flight tickets to Greece and 2 weeks of free accommodation)
• Monthly performance bonuses
• Full healthcare package
• Paid training and career development opportunities
• Work in a multicultural environment
• Long-term career opportunities with a global brand