RTA Lead - UK Financial Collections (Centris, QC)
Posted 28 OctFound 28 OctSeen 4 hours ago
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The Posting
Work Setup: Onsite
Location: Eton Centris, Quezon City
Schedule: Shifting, UK time
Start Date: ASAP
Qualifications:
- Bachelor's Degree
- 2+ years managing RTA teams.
- Experience managing multiple queues and geographies.
- SLA Achievement
- Schedule Adherence
- Occupancy
- Forecast Variance
- Abandonment %
- Queue Management Accuracy
Responsibilities:
- Live Operations Oversight: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.
- Team Leadership: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.
- Decision-Making and Escalation: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.
Facts
- Source
- Workable
- External id
- 0C586E3ED7
- Location
- Quezon City, Philippines
- Remote
- On-site, read from the text
- Employment
- Full time
- Posted
- 28 Oct 2026
- First seen
- 28 Oct 2026, 02:04
- Last seen
- 2 Nov 2026, 14:04
- Status
- Not yet added
- Posting id
- 0e3c17b8-f7e1-5bc2-b322-9b5084f40f7b