Collections Specialist (French Speaking)

Key Responsibilities

• Analyze and monitor customer accounts, outstanding balances, and overdue receivables.
• Manage collection activities and proactively follow up on outstanding customer payments.
• Contact customers through calls and emails to resolve payment delays and secure timely collections.
• Identify customer disputes and communicate relevant information to internal stakeholders for resolution.
• Apply and monitor dunning and reminder processes in line with company procedures.
• Escalate complex customer cases to the Cash Management team when appropriate.
• Maintain a high volume of interactions with customers and internal teams while ensuring a professional and customer-focused approach.
• Support the reduction of overdue balances and contribute to the achievement of cash collection targets.
• Monitor and improve key performance indicators, including DSO (Days Sales Outstanding), overdue debt, and dispute resolution metrics.
• Ensure compliance with internal controls, Group policies, and established procedures.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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