Guest Experience Manager, The Westin Monache

Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

*Offers of employment may be contingent upon successful completion of a background investigation.

A little about this position:

• Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
• Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
• Performs duties of the Front Office Manager in their absence.

Requirements:

• Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
• Minimum of two years' guest service or hospitality experience.
• Marriott/Westin experience beneficial.
• Strong interpersonal and problem-solving skills.
• Minimum of 6 months to 1-year management experience.
• Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to effectively communicate with guests, employees and management.
• Ability to perform under pressure and with deadlines in a high-volume setting.
• Flexibility in scheduling based on guest demand and occupancy changes.
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

Pay: $70,304.00 - $73,732.50 per year