Specialist - VIP Support
Qiddiya Investment CompanyWorkableRiyadh, Riyadh Province, Saudi Arabia
Posted 15 SepFound 19 OctSeen 4 hours ago
Fit
The keywords the posting names, against what your resume says.Add your resume to see which of its keywords you already have, and get a resume tailored to this posting. 10 a month, free.
The Posting
Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.
Responsibilities
- Operate tailored models, escort procedures, and rapid response to protect executive productivity.
- Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
- Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
- Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
- Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
- Ensure confidentiality and privileged‑access controls for VIP environments.
- Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- ITIL or equivalent preferred
- 2+ years, preferably with majority in end user support
- Experience VIP support in large, multi-vendor enterprises preferred
- Experience in entertainment entities preferred
Facts
- Source
- Workable
- External id
- 657A9010E4
- Location
- Riyadh, Saudi Arabia
- Remote
- Not stated
- Posted
- 15 Sep 2026
- First seen
- 19 Oct 2026, 18:40
- Last seen
- 1 Nov 2026, 03:39
- Status
- Not yet added
- Posting id
- 10a23f8c-e4e2-5f4a-8f66-57c2cea1a1a4