Senior Customer Success Manager

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up.

What you'll do

• Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion.
• Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption.
• Pass along bugs, feature requests and customer feedback to product and company leadership.
• Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues.
• Match customer business objectives to platform capabilities through creative problem-solving.
• Help build the customer success function and its processes from scratch.

Requirements

What we're looking for

• 5 to 7 years of experience in customer success or a similar customer-facing role.
• A track record in young, fast-moving companies where processes are still being defined.
• Comfort with ambiguity and a willingness to get deep into customer details.
• Based in San Francisco or Atlanta, or willing to relocate to one of them.

Bonus points

• Experience at a company with both self-serve and enterprise sales motions.
• Former founders are welcome.

Benefits

Compensation and benefits

• Base salary: USD 130,000 to 160,000 per year
• Health, dental and vision coverage
• Retirement plan
• Flexible time off

Location and work model

• San Francisco, CA, United States
• Hybrid, 3 days per week in the office
• Full-time