Restaurant Hostess

Key Responsibilities:

• Welcome and acknowledge all guests in a warm, friendly, and professional manner.
• Manage reservations, walk-ins, waiting lists, and table allocations efficiently.
• Escort guests to their tables and present menus in accordance with service standards.
• Maintain accurate reservation records and communicate guest preferences, VIPs, and special occasions to the team.
• Respond to guest enquiries and requests, providing accurate information about menus, promotions, and outlet facilities.
• Monitor guest flow, table availability, and waiting times to ensure a smooth dining experience.
• Coordinate closely with the restaurant service team and management to ensure seamless guest service.
• Maintain the hostess area and personal presentation to the highest standards of cleanliness, grooming, and professionalism.

Candidate Requirements:

• Previous experience as a Hostess or in a similar guest-facing role, preferably within a 5-star hotel or luxury restaurant.
• Excellent communication and interpersonal skills with a warm and approachable personality.
• Strong customer service skills and a genuine passion for hospitality.
• Good organizational skills with the ability to manage reservations and multiple guest requests efficiently.
• Professional, confident, and well-presented with excellent grooming standards.
• Ability to remain calm, positive, and professional in a fast-paced environment.
• Good command of English; additional languages are an advantage.
• Flexible to work shifts, weekends, and public holidays.