IT Support Lead
Posted 6 MayFound 19 OctSeen 5 hours ago
Fit
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The Posting
We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.
🔧 Key Skills:
- End-User Computing (EUC) Support
- LAN / WAN / VPN / Wi-Fi Troubleshooting
- Active Directory & Group Policy
- Microsoft 365 (Outlook, Teams, OneDrive)
- ITSM / ServiceNow
- Windows 10/11 Support
- Incident, Problem & Change Management
- ITIL Process Knowledge
📌 Key Responsibilities:
- Own end-to-end service delivery for Malaysia engagement
- Lead onsite and offshore support teams
- Manage escalations, shifts, and operational governance
- Ensure SLA/KPI compliance across IT support functions
- Act as SPOC for customer stakeholders and governance meetings
- Drive operational excellence and continuous improvement initiatives
- Ensure adherence to security, audit, and compliance standards
✅ Preferred Experience:
- Airline / Transportation / Large Enterprise environments
- Managing onsite–offshore delivery models
- Strong communication and leadership capabilities
Facts
- Source
- Workable
- External id
- E63B40F168
- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Remote
- Not stated
- Employment
- Contract
- Posted
- 6 May 2026
- First seen
- 19 Oct 2026, 18:40
- Last seen
- 1 Nov 2026, 22:27
- Status
- Not yet added
- Posting id
- 14a8b0ea-b8e8-5777-9d8d-9580bf9cd41e