Service Delivery Lead
Posted 11 DecFound 20 OctSeen 57 minutes ago
Fit
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The Posting
Responsibilities:
- Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
- Establish internal service support processes (incident, request, change).
- Create and validate OLAs with internal IT teams.
- Design the internal service model replacing the vendor-managed one.
- Oversee ticketing, escalation paths, and service reporting.
- Ensure service team readiness prior to cutover.
- Monitor early-life support (hypercare) performance and stabilization metrics.
- Coordinate daily operations handover from the vendor.
Requirements
Qualifications:
- Bachelor’s degree in Information Technology, Management or related field
- Preferred/Advantageous
- Project Management Certifications
- ITIL Certification
- Minimum of at least 3 years of experience as a Service Delivery Lead
- Can work full onsite (Cubao)
Facts
- Source
- Workable
- External id
- 5D5B41F4CD
- Location
- Quezon City, Philippines
- Remote
- Not stated
- Posted
- 11 Dec 2025
- First seen
- 20 Oct 2026, 16:09
- Last seen
- 1 Nov 2026, 19:38
- Status
- Not yet added
- Posting id
- 14b8f3f4-b0a2-5bc0-af98-b89560db0b30