Enterprise Partnerships Technical Lead

Job Title

Enterprise Partnerships Lead (path to Head of Enterprise Partnerships)

Company Description

The Tight Embedded Accounting https://www.tight.com HQ is in Washington, DC, in the renowned Dupont Circle neighborhood, directly across the street from the Dupont Circle Metro Station. We are in our high-energy office 5 days a week, and we’re looking to bring on an A+ enterprise partnerships leader who embraces the opportunity to collaborate with high-trajectory, AI-native teammates in our HQ. Tight's product is growing at a rapid pace, with a recently revamped (and debt-free) architecture focused on LLM use cases https://docs.tight.com/ai/philosophy/ai-native-general-ledger for the future of Agentic Accounting. We’re looking for a leader who not only embraces the growth but also is excited by the amount of change that comes with this growth.

Many financial technology (FinTech) platforms are building products that leverage Tight's Embedded Accounting https://www.tight.com/embedded-accounting-guide MCP Server, UIs, APIs and SDKs; over 1.3M users are leveraging said products. Tight's team aids these FinTechs in how to leverage its MCP Tools, Embedded UI, APIs and SDKs to build these products. Tight's Customer Success team interfaces directly with the FinTech's product/engineering teams, soliciting and obtaining critical product feedback that drives the direction of Tight’s products.

Job Description

Tight is now creating an Enterprise Partnerships operation, which will encapsulate the following areas (on a per-customer-partner basis):
1. Onboarding

2. Adoption (including activation rates, retention rates, and cohort analysis)

3. Support (the vast majority of what the current Customer Success operation does)

4. Revenue growth (which all of the above lead to)

We're looking for an enthusiastic, quick, and passionate leader who is an expert at:

• Determining when/what data is needed
• Provides data-centric enterprise-level support to growing enterprise customers
• Implementing actions that lead to improved outcomes, as indicated by KPIs (propose, get approval, and take action)
• Tracking revenue and growth indicators
• Using data and enterprise customer feedback to drive product strategy/decisions

Qualifications

• 3 to 10 years of experience engaging with B2B clients
• Proven ability to use data to drive strategic decisions
• Experience suggesting and implementing new processes for internal teams as well as external interfaces
• Strong writing skills

Importantly, at Tight, we are looking to utilize your existing skills to improve the customer experience, and then the sky's the limit responsibility/growth wise based on where your skill development and interests lead.