Customer Success Manager

About the company

Our client is a healthcare technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as the main day-to-day contact for the company's users, guiding them through onboarding, training and continued use of the product. The role also keeps the operational side of customer success running, and passes user insights back to the wider team.

What you'll do

• Act as the first point of contact for users, supporting them through onboarding, training and ongoing engagement.
• Keep the day-to-day running of the success function on track by booking meetings, chasing next steps, maintaining records and handling internal hand-offs.
• Build and keep up training guides, reference materials and learning resources.
• Monitor how users engage with the product, flag emerging trends and share findings with the team.
• Gather user feedback and pass it on to inform product changes and customer success strategy.

Requirements

What we're looking for

• 3 to 8 years of experience.
• Prior work in a small, rapidly expanding young company.
• Hands-on background in a role centered on daily operational work with customers.
• Comfort using CRM, spreadsheet and collaboration tools, or quickly learning them.
• A fast learner who can grasp complex workflows and bring strong analytical attention to detail.
• A positive, friendly approach and skill at calming and resolving customer concerns.
• Genuine motivation to work in healthcare.
• A high degree of warmth and kindness.
• Ability to work hybrid in San Francisco.

Bonus points

• Experience at a healthcare technology startup.

Benefits

Compensation and benefits

• Base salary: $120K to $140K
• Equity
• Health, dental and vision coverage
• Flexible time off
• Retirement plan

Location and work model

• San Francisco, California, United States
• Hybrid
• Full-time