Accounts Customer Service Officer

Company Description

For over 60 years, Nick Scali has been defining luxury living through exceptional design, craftsmanship, and innovation. After welcoming Plush Sofas into our family in 2021, our footprint has grown to more than 115 showrooms across Australia and New Zealand — and we’re just getting started.

About the Role

• We have an opportunity available for an entry level Accounts Assistant to join our team supporting our ANZ business.

Job Description

You will be responsible for but not limited to:

• Customer Service – handling account queries
• Maintaining and reconciling customer accounts
• Generating reports detailing accounts receivable status
• Ensure timely entry payments and contact customers via calls/emails regarding outstanding balances.
• Process and manage cancellations.
• Investigate unresolved issues.
• Collaborate with internal departments to address customer inquiries

Qualifications

We want to hear from you if you:

• Excellent attention to detail and time management skills
• Customer Service skills – phone and email
• An understanding of the AR function
• Excellent interpersonal and communication skills
• Proficient in MS Office, including Word and Excel.
• Ability to multi-task and prioritise daily workload

Additional information

• This is a full-time permanent role based at our head office in North Ryde.
• Working hours are 8:30am to 5:30pm during weekdays in the office (note that this is an on-site position).
• Easy commute as our office is right on the Metro station at North Ryde.
• Collaborative team environment

If this sounds like the role for you then please submit a detailed resume in your application.