Field Service Engineer

Job Description

1.负责大客户的仪器安装、调试、维修、维护、培训等相关技术支持工作, 包括但不限于LC、GC、GCMS等相关的硬件及相应的软件等；

2.提供主动式设备健康管理服务, 处理复杂技术问题与跨部门协同，推动客户需求闭环管理, 支持客户业务发展与实验室运营, 支持服务合同和业务增长，参与知识沉淀与团队能力建设；

3.及时解决客户问题，确保客户满意度，维护良好客户关系；

4.按照公司流程有效的完成其他各项工作。

Qualifications

1.负责大客户的仪器安装、调试、维修、维护、培训等相关技术支持工作, 包括但不限于LC、GC、GCMS等相关的硬件及相应的软件等；

2.提供主动式设备健康管理服务, 处理复杂技术问题与跨部门协同，推动客户需求闭环管理, 支持客户业务发展与实验室运营, 支持服务合同和业务增长，参与知识沉淀与团队能力建设；

3.及时解决客户问题，确保客户满意度，维护良好客户关系；

4.按照公司流程有效的完成其他各项工作。

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support