Customer Success Manager

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.

What you'll do

• Run onboarding and enablement for customers after the sale so their teams adopt the product well.
• Identify customer challenges and shape tailored projects and workflows that strengthen their operations.
• Expand existing accounts by demonstrating ongoing value and deepening relationships.
• Teach courses and present at conferences to educate customers on features and good practice.
• Work with sales and product colleagues to pass customer insights back into planning.

Requirements

What we're looking for

• At least four years in a legal-adjacent advisory or operations field; a law degree is not required.
• A solid grasp of how in-house legal teams work, including their processes and pain points.
• Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.
• Excellent communication skills, with comfort presenting, teaching and building customer relationships.
• Genuine interest in AI tools and willingness to travel about 25% of the time.
• Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.
• Prior work supporting a legal function in a support, advisory or coordinating capacity.
• Familiarity with how in-house legal departments operate.
• A strong understanding of legal processes and operations.
• Willingness to take part in teaching and training activities.
• A background from a top-tier school.

Benefits

Compensation and benefits

• Base salary: USD 150,000 to 200,000 per year
• Equity
• Medical, dental and vision coverage
• Life and disability insurance
• Retirement plan
• Parental leave
• Paid time off and sick days
• Company holidays
• Performance bonus
• Relocation support

Location and work model

• Remote (US)
• Full-time