ServiceNow Technical Consultant

Who are we?

We are Devoteam, an AI-driven tech consultancy with more than 11,000 tech experts spread across 25 countries in Europe and the Middle East. At Devoteam, we strongly believe in the power of technology, with AI at the heart of our approach. We partner with leading providers such as Google, Microsoft, AWS, and ServiceNow. In the Netherlands, we have around 300 experts and specialize in Cloud, Cyber, Data, and AI.

With us, you become part of a group of Tech Enthusiasts in a culture where making mistakes is allowed and where everyone—from bright young talents to experienced rockstars—is encouraged to continuously innovate and grow. We are a community that is proud of who you are and helps you get the best out of yourself. We are allergic to unnecessary hierarchies and excessive processes. At Devoteam, the only constant is 'change'.

Job Description

As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow solutions that translate business requirements into robust, scalable technical configurations. You apply ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks, dependencies, and improvement opportunities within your scope of work.
At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise, and fast-track learning.

Responsibilities

• Design, configure, and implement ServiceNow solutions according to business and functional requirements
• Translate business needs into scalable technical configurations and detailed technical designs
• Customize the platform when required, following ServiceNow best practices and coding standards
• Develop integrations with third-party systems (REST, SOAP, file-based transfers)
• Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches
• Mentor and guide junior team members on both technical and functional topics
• Proactively identify risks, dependencies, or improvement opportunities within your scope of work
• Support platform upgrades and ongoing application maintenance

Requirements / Qualifications

• 3+ years of hands-on experience in ServiceNow configuration and development
• Strong understanding of ServiceNow administration, App Engine, and customization practices
• Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies
• Proven experience in unit testing and awareness of structured testing approaches
• Comfortable with both "out-of-the-box" implementations and tailored customizations
• Fluent in Dutch and English; strong communication skills with technical and non-technical stakeholders
• ServiceNow Certified System Administrator (CSA) required

Mindset & Work Ethic

• Customer-oriented and quality-driven
• Autonomous with a proactive mindset
• Agile, adaptable, and collaborative

Nice to Have

• Experience with Service Portal, Employee Center, and Agent Workspace
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
• Experience in greenfield implementations (from scratch)
• Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka)
• Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus, provided it can be demonstrated with concrete examples

Don't tick every box?

Don't meet all the criteria, but still excited about joining Devoteam? Don't overthink it, reach out and plan a meeting with us. We hire for potential, curiosity and mindset, and we would love to get to know you. Looking forward to meeting you.

For more information about this vacancy, please contact us at nl.recruitment@devoteam.com

A background check using publicly accessible information and social media can be part of the process.