Non-Tire Service Specialist

德国马牌轮胎自 1871 年成立以来，一直以不断创造前沿科技和高端品质体验完美结合的轮胎产品享誉全球。作为全球最大的轮胎制造商之一，德国马牌轮胎始终致力于为消费者提供更安全、智能、可持续的驾乘体验。2025年，德国马牌轮胎在全球54个国家拥有约 76,000名员工，并创造出197亿欧元的销售额。
2006年，德国马牌轮胎乘用车与轻卡车胎业务正式进入中国市场，并迅速以其精湛的德国工艺和值得信赖的品质独树一帜。德国马牌轮胎的零售网络遍布全国，凭借安全与领先的德国科技，德国马牌轮胎为合作伙伴创造价值，为消费者带来卓越的驾乘体验。
*大陆马牌轮胎在中国市场以德国马牌注册并著称

Maintain and manage Non-Tire ordering Platform. Provide pre-sales service, order tracking and after-sales service for platform customers to ensure customer satisfaction and make the platform run smoothly.

[Job Description]

Merchandise Platform Management

• Maintain and update Merchandise information on the platform, besides pictures, price, training and promotion
• Update ordering information on platform
• Provide practical suggestions for business system updates

Order Management

• Provide presales service to platform customers, e.g. parts number check as customer requirement
• Manage & handle orders to ensure timely delivery
• Tracking order logistics and quality, quantity issue
• Work together with consultant team to provide good service to customers
• Communicate with Merchandise vendor for aftersales service

Reporting

• Generate Merchandise sales report according to business requirements

Communication

• Communicate with customer for order/policy/daily issues
• Cross-function communication with Accounting and Finance with high efficiency

Others

• Inventory Management
• Other tasks assigned by supervisor

[Requirements]

• Bachelor degree or above
• 3 years+ experience in Automotive aftermarket industry will be preferred.
• Excellent communication skills

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