Account Management Associate

What you’ll do

• Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
• Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
• Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
• Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
• Others: Ad-hoc tasks/works assigned by Line Manager.
• Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC
• Work time: Monday to Friday (9:00 AM to 6:00 PM)

What we seek

• Self-motivated, proactive, take ownership and personal responsibility;
• Hardworking & friendly team player, enthusiastic and adaptable;
• Fast learner, can-do attitude, straightforward and simplify;

What you’ll need

• Bachelor/ College's degree, preferably in marketing or business related subjects;
• Min 2 years solid experience in working experience in sales, account management, & customer support;
• Good sense with product flow & merchant solutions; high skill in campaign management;
• Able to work independently and work under pressure;
• Proficiency in written Vietnamese & English;
• Hands-on experience with MS Excel, Word and PowerPoint.

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