Desktop Support Technician I

Starting Pay Range

$23.00 - $29.00 - Hourly

Depending on experience

Job Description:

Alltech Solutions' mission is to unburden educators from IT complexities, allowing them to concentrate fully on student success.

The team is seeking a Desktop Support Technician who will provide on site and phone support for all customers and corporate offices.

What You Will Do:

You will install PC's, LANs, and cabling software as well as assist in imaging workstations and laptops with Windows software. Proficiency with all hardware and software used by all customers will be required

Skills and Knowledge you must have:

Working knowledge of computer software and hardware with excellent interpersonal and oral communication.

Work efficiently under pressure while maintaining courtesy and professionalism, and the ability to learn new and updated software and hardware.

You may assist in PC moves so must have the ability to lift up to 20 lbs. on a frequent basis and travel as needed.

What you need to know:

Proficient knowledge of MS Office, TCP/IP, and Windows Active Directory environment including:

• Windows Server 2003/2008 familiarity, Cabling skills (Phone and Data)
• Ability to work with Wireless Access Points, Routers and Switches
• Windows Server Group Policy Management
• Windows SQL Server Experience

Education and Experience:

• High school diploma or its equivalent and/or minimum 1 year related experience
• BS in Computer Science or related field preferred
• Previous help desk and/or educational industry experience preferred

*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.