Safety Strategy Operations Specialist Trust & Safety - Global

Safety Strategy Operations Specialist (Trust & Safety) – Global

Location:

• Singapore

Function:

• Trust & Safety / Risk Operations / Platform Integrity

Level

• hiriing multiple levels, open to experienced individual contributors

About the Role:

Our client is a rapidly growing global consumer internet platform serving hundreds of millions of users across content, community, e-commerce, and advertising ecosystems. As the platform expands internationally, ensuring content safety, user protection, and regulatory compliance across diverse markets is critical. This position is part of the Trust & Safety (T&S) team, focusing on risk monitoring, incident response, and operational strategy optimisation. You will play a key role in safeguarding platform integrity, identifying emerging threats, and driving scalable risk governance frameworks across global markets.

Key Responsibilities:

• Risk Monitoring & Early Warning Systems
• Monitor platform risks and establish risk detection and early warning mechanisms.
• Ensure major risks are identified promptly and responded to rapidly and effectively.
• Incident Response & Cross-Functional Coordination
• Coordinate cross-functional resources to manage risk incidents, including policy-violating content, abnormal account behaviour, and malicious or organised abuse (e.g., black-hat activities).
• Drive efficient and structured incident response processes.
• Risk Strategy Execution & Operations Optimisation
• Collaborate closely with moderation and review teams to implement risk governance strategies at the operational frontline.
• Continuously optimise operational workflows and processes to improve efficiency and effectiveness of risk mitigation execution.
• Risk Analysis & Continuous Improvement
• Analyse risk data and operational metrics to identify emerging risk patterns and trends.
• Evaluate the effectiveness of mitigation strategies and drive continuous improvement of platform risk governance capabilities.

Requirements:

• Education
• Bachelor’s degree or above in any discipline.
• Preferred backgrounds: Computer Science, Data/Analytics, Law, Public Administration.
• Relevant Experience
• Minimum 3+ years of experience in internet risk control, fraud prevention, Trust & Safety operations, content moderation, or related operational roles.
• Risk Domain Knowledge
• Familiarity with content safety risks, common violation types, and malicious/black-hat tactics (e.g., fraud, abuse networks).
• Hands-on experience handling complex risk scenarios.
• Analytical & Execution Capability
• Strong data analysis capability and operational drive.
• Ability to work under pressure and drive initiatives from strategy to implementation.
• Language & Global Collaboration
• Fluent in English; Mandarin is a plus.
• Able to work effectively across cultures, time zones, and global teams.

Nice to Have:

• Experience in Trust & Safety operations, risk operations/fraud prevention, or anti-cheat/abuse mitigation.
• Experience collaborating with policy teams, moderation/review teams, outsourced vendor teams, and cross-border/global teams.
• Participation in risk governance projects or safety/integrity initiatives on internet platforms or content communities.

Why This Role:

• Opportunity to work on Trust & Safety challenges at a global scale across diverse markets.
• Direct impact on user safety, platform integrity, and regulatory compliance.
• Exposure to complex, real-world risk scenarios involving content, accounts, and abuse networks.
• Chance to shape risk strategy and operations for a globally expanding platform.

Due to volume of applicants only shortlisted candidates will be contacted
EA Licence No.: 25S3232
EA Personnel Reg. No.: R1874604
EA Personnel Name: Kenneth Ho