Enforcement Manager

Job Summary:

Manage, develop, and support Supervisors in managing Civil Enforcement Officers (CEOs), ensuring the consistent delivery of a professional, compliant, and customer-focused enforcement service.
Oversee service-wide performance monitoring and operational reporting, working closely with the Operational Support Manager to ensure effective, efficient, and high-quality enforcement operations.
Manage and develop team members, fostering a positive, inclusive, and performance-driven culture while overseeing day-to-day operational and administrative responsibilities.

Job Description:

• Response for providing timely support and guidance to Supervisors, ensuring they are equipped to manage their teams confidently and professionally.
• Working closely with Operational Support Manager, oversee day-to-day operations to ensure a consistent, high-quality enforcement service that is compliant, customer-focused, and efficient.
• Monitor service and team performance, using data and insights to identify trends, celebrate success, and address areas for improvement.
• Ensure quality, accuracy, and consistency across all enforcement activities, including operational checks, coaching, and compliance standards.
• Maintain accurate and timely operational records, reports, and performance information to support compliance and audit records.
• Working closely with Operational Support Manager, oversee resourcing and staff scheduling to ensure appropriate coverage and effective deployment across all shifts.
• Identify operational risks or issues early, escalate or make recommendations to address as appropriate.
• Monitor statutory, contractual, and organisational requirements, ensuring full compliance with relevant legislation and policies.
• Support team development and embedding a positive, inclusive, and performance-driven culture through effective coaching, development, and support for Supervisors and CEOs.
• Working in collaboration with Operational Support Manager, support recruitment, onboarding, and ongoing training to ensure teams have the skills and confidence to succeed.
• Act as point of contact for escalated issues such as complaints, incidents, and sensitive enquiries with professionalism and care, escalating as required.
• Contribute to continuous improvement by supporting service enhancements, technology changes, and operational development initiatives.
• Deputise for the Operational Support Manager, when required.

Worker Type: Regular

Number of Openings Available: 1