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The Posting
- Mengawasi operasional tim Customer Service pada layanan cash management
- Memastikan seluruh proses layanan cash handling berjalan sesuai SOP
- Menangani eskalasi keluhan pelanggan terkait cash management
- Memastikan akurasi data transaksi, rekonsiliasi, dan laporan kas
- Monitoring proses cash in, cash out, dan settlement harian
- Koordinasi dengan tim operasional, cabang, dan pihak terkait (bank/klien)
- Memastikan SLA layanan pelanggan terpenuhi
- Melakukan review dan validasi laporan harian/mingguan/bulanan
- Memberikan arahan, coaching, dan evaluasi kinerja tim CS
- Mengidentifikasi dan menyelesaikan potensi risiko operasional cash
- Memastikan keamanan dan kepatuhan dalam proses pengelolaan uang tunai
- Membuat laporan performa layanan dan issue operasional kepada manajemen.
Facts
- Source
- Workday
- External id
- R79746
- Location
- IDN-BKS-JK:HO-Jakarta-Office, Indonesia
- Remote
- On-site, from the posting
- Employment
- Full time
- Posted
- 1 Sep 2026
- First seen
- 26 Oct 2026, 08:48
- Last seen
- 2 Nov 2026, 18:18
- Status
- Not yet added
- Posting id
- 23727dcf-f720-548c-b36a-0360ce87851c