Implementation Associate

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Help business customers move onto a new software platform through hands-on onboarding, converting their existing processes and records into a well-organized system. Work closely with experienced colleagues, join client conversations and steadily take on more account ownership.

What you'll do

• Carry out hands-on onboarding projects for business customers, moving legacy records and processes onto a new platform.
• Review and reorganize technical data, choosing how best to model each customer's way of working.
• Attend client meetings and, as you grow, run them with technical staff and other stakeholders.
• Support senior colleagues on large rollouts, or manage smaller customer accounts on your own.
• Relay what you learn in the field to product and engineering colleagues to guide future development.

Requirements

What we're looking for

• Native or professional-level fluency in French.
• A university degree in a quantitative science or engineering discipline, with strong grades from a highly regarded institution.
• Early-career exposure to a laboratory or research setting, such as an internship, assistant position or academic project.
• A track record of working with others in a client-facing, instructional or team-based technical setting, with clear communication.
• Skill at making sense of experimental results and arranging them in a logical structure.
• Comfort handling tabular data in spreadsheets or comparable tools.
• A confident, professional presence that earns trust from scientists and research stakeholders.
• Based in one of the listed hiring locations, as no relocation support is offered.

Bonus points

• Familiarity with business software or data management tools used in labs.
• Some scripting knowledge, such as Python, for working with data.
• A combined bachelor's and master's qualification.

Benefits

Compensation and benefits

• Base salary: USD 65,000 to 85,000 per year
• Equity
• Health and dental coverage
• Retirement plan with employer contribution (US locations)

Location and work model

• Hybrid: in-office in New York City, United States; London, United Kingdom; or Munich, Germany
• Remote options: Cleveland, United States or France
• Full-time