Customer Service Officer

Company: Performance Motors Limited

What You’ll Be Doing

As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.

This role involves managing inbound and outbound communications, coordinating service appointments, and supporting operational efficiency while maintaining high standards of customer satisfaction.

• Meet and Greet customer at the front reception
• Promote and assist with the usage of the Share Box (Key Drop)
• Promote App-ing & Mapping at the front reception
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Assign call to the appropriate delivery method (CSA) and payment type
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Assist in special product campaign or promotions
• Arrange for shuttle service, airport service, pickup and delivery for customers
• Schedule customers for professional car care services
• To ensure daily service level achievement
• Assist in generating daily, weekly and monthly reports as and when required

Who We’re Looking For

• Minimum O level with at least 2 years of experience in the customer service industry.
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused with a proactive service mindset.
• 5.25 work week