Operation Strategist Specialist - Insurance
Posted 22 DecFound 20 OctSeen 9 hours ago
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The Posting
- Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
- Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
- Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
- Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
- Report to VP of Insurance to deliver action items for further improvements
- At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
- Attention to details, critical mindset and self driven to get things done
- Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
- Ability to multitask and deliver initiatives in a fast-paced environment
- Strong verbal and written communication skill
- Able to collaborate effectively with multiple stakeholders
- Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
- Nice to have:
- Working experience in managing large scale operation projects in fintech / same industry
- Working experience as a business consultant in related field in Insurance / Banking / Financial industry
- Experience in managing and executing on complex projects with multiple stakeholders
- Industrial engineering degree or similar
- Experience in using SQL / similar language
Facts
- Source
- SmartRecruiters
- External id
- 744000100015716
- Location
- Central Jakarta, Indonesia
- Remote
- On-site, from the posting
- Employment
- Full time
- Posted
- 22 Dec 2025, 08:16
- First seen
- 20 Oct 2026, 12:05
- Last seen
- 1 Nov 2026, 19:42
- Status
- Not yet added
- Posting id
- 258ffe26-ecf4-5b99-81ab-6edc79a0e368