Cashier

Position Summary

The Cashier is responsible for providing fast, friendly, and accurate service to guests in a high-volume sports and entertainment environment. This role handles transactions, processes orders, and ensures a positive guest experience during games, concerts, and events. The ideal candidate thrives in a fast-paced setting and delivers exceptional customer service while maintaining accuracy and efficiency.

Essential Duties and Responsibilities

Guest Service

• Greet guests in a friendly and professional manner.
• Take food and beverage orders accurately and efficiently.
• Provide excellent customer service and resolve basic guest concerns.
• Maintain a positive, high-energy attitude during busy events.

POS Operations

• Operate point-of-sale (POS) systems to process transactions.
• Accept credit and cashless payments accurately.
• Follow all the company's payment processing procedures.

Order Accuracy & Efficiency

• Accurately input orders and communicate with the kitchen or service staff.
• Maintain speed of service during peak periods (halftime, intermissions, etc.).
• Ensure all items are properly rung up and delivered to guests correctly.

Cleanliness & Compliance

• Maintain a clean and organized workstation.
• Follow food safety and sanitation guidelines.
• Comply with all company policies, including alcohol service regulations if applicable.

Team Support

• Work collaboratively with cooks, runners, and supervisors to ensure smooth operations.
• Assist with restocking and setup/breakdown as needed.
• Support overall stand operations during high-volume events.

Qualifications

• High school diploma or equivalent preferred.
• Previous cashier, retail, or food service experience preferred.
• Experience in sports venues, stadiums, or high-volume hospitality environments is a plus.
• Strong customer service and communication skills.
• Basic math skills and the ability to handle transactions accurately.

Physical Requirements

• Ability to stand for extended periods during events.
• Ability to work in a loud, fast-paced environment.
• Ability to lift up to 25–30 pounds.

Schedule

• Flexible schedule including evenings, weekends, holidays, and event days.
• Must be available for games, concerts, and large-scale events.

Key Competencies

• Customer service excellence
• Accuracy and attention to detail
• Speed and efficiency
• Teamwork and collaboration
• Reliability and punctuality