Service Advisor

Dealership: L0747 Chrysler Dodge Jeep Ram of Utica

Yorkville Chrysler Dodge Jeep Ram

NOW HIRING: AUTOMOTIVE SERVICE ADVISORS

Schedule: Open availability required, including Saturdays

If you thrive in a fast-paced environment and enjoy helping customers while maximizing earning potential, this is your opportunity to join a high-performing service team focused on customer satisfaction and long-term relationships.

You will report to the service manager.

This is an on-site position located in Yorkville, NY.

What You’ll Do

• Act as the primary liaison between customers and technicians
• Identify vehicle concerns and recommend appropriate services
• Prepare accurate estimates for parts, labor, and repairs
• Write and manage repair orders (ROs) from start to finish
• Communicate additional service needs based on inspections
• Verify and process warranty and service contract coverage
• Keep customers informed on timelines, costs, and service updates

What You'll Bring

• Previous Service Advisor experience preferred
• Automotive technician background is a plus
• Strong communication and customer service skills
• Solid understanding of vehicle systems and maintenance
• Team-oriented mindset with a drive to succeed
• Valid driver’s license and clean driving record

Compensation

$50,000 to $80,000 annually

(Earnings based on performance, experience, and commission)

Benefits

• Medical, Dental, and Vision coverage
• Paid Time Off & Holidays
• 401(k) with company participation
• Employee Stock Purchase Plan
• Paid Life Insurance & Disability coverage
• Ongoing training through Lithia Learning Center
• Vehicle purchase discounts & wellness programs

Requirements: High school diploma (or equivalent), 18+

We are a drug-free workplace and an equal opportunity employer committed to a diverse and inclusive workforce.