Bilingual Orthodontic Treatment Coordinator

We are seeking an energetic, bilingual Orthodontic Treatment Coordinator to support our client’s high-volume Orthodontic practice. The ideal candidate has hands-on experience in a U.S. orthodontic office, is confident converting new patient leads into scheduled consultations, and can explain orthodontic treatment, insurance, and financing options clearly in both English and Spanish. This is a dedicated remote position working directly with the practice’s team.

Key Responsibilities:

• Manage incoming leads: handle all incoming patient inquiries, CRM leads, and new patient calls, responding to every new lead immediately.
• Follow up and convert: conduct high-volume outbound follow-ups by phone, text, and email, overcome objections, and convert inquiries into scheduled new patient consultations.
• Schedule consultations: book new patient consultations in the practice management system.
• Confirm appointments: personally confirm each appointment three days before and again one day before the visit to maximize attendance.
• Educate patients: build relationships with prospective patients and explain orthodontic treatment options (braces, clear aligners/Invisalign) in English and Spanish.
• Explain coverage and payment: answer questions about orthodontic insurance benefits, co-pays, lifetime maximums, third-party financing, and payment plans.
• Keep the CRM current: maintain accurate records, lead stages, and communication history so no follow-up is missed.
• Track performance: monitor and report monthly lead-to-consultation conversion metrics.

Requirements

Must Have:

• Minimum of 2 years of experience in a U.S. orthodontic practice as a Treatment Coordinator, New Patient Coordinator, or in a similar patient-facing role. Only candidates with orthodontic experience will be considered; general dental experience alone is not enough.
• Strong working knowledge of orthodontic treatment options, orthodontic insurance verification, third-party patient financing, and payment structures.
• A proven track record of converting leads into scheduled consultations, and comfort discussing your past sales performance.
• Hands-on experience using CRM software for lead and pipeline management.
• Bilingual in English and Spanish, with excellent written and verbal communication skills. Professional English proficiency is required.

Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 9:30 AM – 6:30 PM PST.