Officer, Customer Relations
Posted 4 SepFound 28 OctSeen 17 hours ago
Fit
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The Posting
Company:
Sime Darby Auto ConneXion Sdn. Bhd.
Responsibilities
- Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
- Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
- Prepare letter of reply to customer on the critical cases.
- Attending tribunal & court as & when required
- Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff
Qualification
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language & Bahasa Malaysia in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using CRM and Case Management Systems
Facts
- Source
- Workday
- External id
- JR112065
- Location
- Malaysia | Selangor | SDAC Ara (B113)
- Remote
- Not stated
- Employment
- Full time
- Posted
- 4 Sep 2024
- First seen
- 28 Oct 2026, 23:23
- Last seen
- 1 Nov 2026, 00:25
- Status
- Not yet added
- Posting id
- 28d7032c-1fd4-5334-b151-bfd140203efa