German Social Media Customer Associate - Athens

Do you want to start a career in Customer Support for Social Media?

Are you a fluent German speaker?

We are looking for German Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career!

Responsibilities:

What you will do:

• Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
• Address issues via chat, email or phone channels, following operating procedures
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements

• Native/Fluent in German
• Good command of English (B1-B2 level)
• Tech-savvy and curious about new technologies mentality
• Excellent Verbal & written communication skills
• Ability to organize and follow up multiple tasks with accuracy and timeliness

Benefits

• Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
• Competitive monthly salary + 2 extra salaries per year
• Monthly Performance Bonus
• Health package
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with a relaxing break area

Only CVs in English will be reviewed.