Customer Onboarding Specialist

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Guide new accounts through their initial trial period by running setup sessions, teaching users how to get value from the product, and tailoring configurations to each account. You will own the trial outcome, resolve issues quickly, and turn repeated work into reusable materials that help the team onboard more accounts.

What you'll do

• Lead kickoff and one-on-one setup sessions, teaching users how to get the most from the product and tailoring its configuration to each account.
• Own trial outcomes by learning each account's priorities, catching problems early and making adjustments on the spot.
• Investigate product issues, gather evidence and pass findings to engineers to guide improvements.
• Build automations, reusable guides and playbooks that make onboarding faster and more consistent.
• Document return on investment for accounts and lead closing conversations.

Requirements

What we're looking for

• Experience in consulting, investment banking, private equity or a well-regarded high-growth company.
• Excellent customer-facing skills and an empathetic manner.
• Able to work on-site in New York City five days a week.
• Eagerness to join an early-stage company, speak with clients and work hard.

Bonus points

• A degree from a highly regarded university.

Benefits

Compensation and benefits

• Base salary: $130K - $170K
• Equity
• Medical, dental and vision coverage
• Unlimited paid time off
• Flexible working hours
• Commuting benefit

Location and work model

• New York, NY, United States
• On-site, five days a week in-office
• Full-time