Duty Manager | Metropolitan Hotel, Mackay

Join the Leadership Team at One of Mackay's Favourite Venues

The Metropolitan Hotel is a well-loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands-on Duty Manager to join our leadership team and help drive great guest experiences across the venue.

This is a fantastic opportunity for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long-term career with a growing venue group.

What's on Offer

• Competitive salary package
• Career progression opportunities across Australian Venue Co. venues
• Staff discounts across food and beverage
• Supportive, energetic team culture
• Ongoing training and leadership development

Key Responsibilities

• Oversee day-to-day floor operations
• Lead, support and motivate the team during your shift
• Ensure high standards of guest service, presentation and compliance
• Manage guest feedback and resolve issues professionally
• Support cash handling, reporting and venue security procedures
• Ensure RSA and other compliance obligations are met at all times
• Work closely with the Venue Manager and broader leadership team

What We're Looking For

• Previous experience in a Duty Manager or supervisory hospitality role
• Current RSA
• Strong leadership and communication skills
• Ability to stay calm and solutions-focused during busy periods
• Flexibility to work a rotating roster including weekends and nights
• A proactive, hands-on approach and genuine passion for hospitality

If you're ready for your next step in hospitality leadership, we'd love to hear from you.

Apply now and join the team at the Metropolitan Hotel, Mackay.