Claims Representative

About the Role

We are looking for a Claims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.

Key Responsibilities

Handle written and telephone correspondence with all parties involved in claims cases.

Independently process and resolve claims in a timely and professional manner.

Assess coverage, liability, and claim validity based on available documentation and case details.

Settle justified claims and support the rejection or defense of unjustified claims.

Maintain accurate case records and ensure high-quality documentation.

Work closely with internal colleagues and external stakeholders to deliver strong customer service.

Contribute to a collaborative, service-oriented team culture.

Candidate Profile

Completed training or qualification in insurance, finance, law, or a comparable field.

Previous experience in claims handling, ideally in motor and/or property insurance.

Strong communication skills and sound negotiation ability.

Very good command of German, written and spoken.

Empathy and a strong customer-service mindset.

Independent, careful, and proactive way of working.

Team-oriented with a positive and open approach to work.

What Success Looks Like

Claims are handled accurately, professionally, and within required timelines.

Customers and stakeholders receive clear, solution-oriented communication.

Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately.

Documentation quality is high and supports sound decision-making.

The role contributes to service quality, operational reliability, and customer satisfaction.