Customer Service Advisor

Company: Vantage Automotive Limited

"Build the Future of Automotive with Us."

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You’ll Be Doing

As a Customer Service Advisor, you’ll be responsible for managing the daily intake of vehicles for servicing and ensuring a high standard of customer service.

• Responsible for daily intake of cars for servicing.
• Always ensure and uphold service image.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Who We’re Looking For

• Minimum 3–4 years of relevant experience, preferably in customer service or the automobile industry.
• NITEC in Light Vehicles or Diploma in any discipline (Engineering preferred)
• Valid Class 3 driving licence
• Strong customer service background, prior experience in the Automobile industry is an advantage

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint.
• Work with cutting-edge automotive technology.
• Grow your career in a supportive, performance-driven culture.
• Enjoy structured training, career progression, and employee benefits.