Customer Service Engineer

Benefits of working with us

• Become part of an international growing company.
• You get the chance to work on exciting and challenging projects. We never stop innovating or experimenting with new technological advances.
• A transparent career path and training possibilities.
• There are plenty of times to connect with colleagues: teambuildings, company events, on-site fit sessions…
• You have the possibility to work in a flexible environment. We offer a home working policy for two days a week.
• In addition to an attractive salary, we offer a personalized Televic Bonus Plan and legal benefits.

Explore your role with us

This opportunity consists of two parts: on-field support and remote support.

On field support

Imagine yourself traveling across Western & Northern Europe and working on vehicles at the trainbuilder's facility, at the train operator's location or even on dynamic runs. You will ensuring our passenger information and communication systems are installed and functioning perfectly.

Your on-site activitities will include:

• Software installations: implementing and configuring our cutting-edge software on trains.
• Client training: providing hands-on training to our clients, ensuring they are confident and proficient in using our systems.
• Testing and inspections: conducting thorough tests and inspections to guarantee the highest quality standards.
• Documentation of your work by providing clear and detailed reporting for both internal teams as well as our customers making use tooling like JIRA & Confluence.

Remote support

When you’re not on the road or tracks, you’ll be based at our headquarters in Izegem, Belgium, providing crucial remote support. Your responsibilities will include:

• Acting as the primary technical point of contact for our clients, addressing their inquiries and resolving issues promptly.
• Technical troubleshooting: offering expert technical support and solving problems remotely.
• Project support: collaborating with Project Management & multiple departments within Televic Rail to ensure projects are delivered on time and meet our quality standards.

How you can add value to our team

• You have a bachelor’s degree (e.g., Computer Science, Electronics, ICT or equivalent).
• You possess expertise in the domain of system testing and troubleshooting; fundamental knowledge of Linux, software, hardware, and networking technology (TCP/IP, FTP, SSH, etc.) is required.
• You are well organized with the ability to prioritize and work independently; work under pressure and have strong analytical and problem-solving skills.
• You communicate clearly verbally and in written form in English, further languages are an asset (French, Spanish, German, Arabic).
• You are willing to travel (between 20% and 30% of your time) within Western Europe primarily.