Customer Success Consultant

Key Responsibilities

Sales & Growth

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

What We’re Looking For

• Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• Skills:

o Strong consultative selling and solution-based approach.

o Expertise in relationship management and account growth strategies.

o Ability to deliver training and communicate effectively with educators and leaders.

o Proficiency in Salesforce CRM and Microsoft Office Suite.

• Traits:

o Entrepreneurial mindset, results-driven, and highly persistent.

o Growth-oriented with strong analytical and problem-solving skills.

• Education: Bachelor’s degree or equivalent experience.

What We Offer

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.