P&C Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a P&C Account Manager to join our growing team in Dedham, MA!

Work jointly with the Commercial Lines Leader and PCL with respect to servicing of the Commercial Lines client base. Collaborate with the producer(s) in the servicing and marketing of new accounts in accordance with the standards and procedures of the profit center.

How You Will Contribute:

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.
• Manage and retain existing book of business.
• Continuously achieve all audit and performance standards as outlined by leadership.
• Follow-up to address customer needs and resolve any problems or issues.
• Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.
• Process daily mail and tasks, including faxes and e-mail, for assigned accounts.
• Answer and process all telephone requests for assigned accounts.
• Prepare billings and/or invoices on a timely basis.
• In conjunction with the Producer, manage ICR process.
• Responsible for the end to end client service process such as, marketing, updating agency management system with final required documents.
• Review daily, weekly, monthly reports such as expiration and daily downloads
• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements.
• Keep current with email & tasks.
• Meet with clients / walk-ins in the office as needed / upon request.
• Attempt to generate new business activity and account rounding.
• Follow Agency guidelines, policies and procedures.
• Attend meetings as required by the Profit Center Leader, Producer or Commercial Lines Leader.
• Pursues a course of personal, professional development.

Skills & Experience to be Successful:

• High school diploma
• Strong technical knowledge of the industry of expertise currently being targeted.
• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)
• Proficient with MS Office Suite
• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality

Preferred:

• Associate’s or bachelor’s degree
• 2+ years functioning in Commercial Lines department at an agency or company level is preferred.

Pay Range

40.86 - 40.86 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.