Customer Care Representative - German or Dutch

WireCo® is the strength behind the world’s evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.

https://wireco.com/pt/

WireCo is seeking a skilled Customer Care Representative to join our Shared Service Center in Portugal. The successful candidate will receive and process orders to ensure customer needs are met.

The Customer Care Representative must exhibit and actively promote the behaviors of the WireCo Business System (WBS):

• Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
• Accountable – celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
• Self-Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others
• Noble Intent – acts in the interests of others, approaching our work with integrity to ensure the best outcome
• Determined – takes initiative, share ideas and find solutions to win and achieve our goals
• Transparent – promotes open and honest communication and constructive feedback for clarity and truth
• Curious – seeks knowledge and outside input to test our way of thinking, challenging the status quo

Responsibilities

• Management of Intercompany and External Customer Orders and Contracts

(Quotations, receipt of purchase orders (POs), sales confirmations, and contract amendments)

• Coordination of Planning, Production, and Logistics

(Lead times, priorities, alignment with production, shipping, and warehouses)

• Export Management and Commercial Documentation

(Letters of credit, invoices, certificates, EUR.1 certificates, DNV documentation, packing lists, etc.)

• Liaison with Freight Forwarders and Logistics Providers

(Transport coordination, freight quotations, and shipment tracking)

• Operational Data Updates and Reporting

(Stock levels, call-offs, open orders, shipping schedules, Intrastat, and reports)

• Customer and Sales Team Support

(Daily communication, expectation management, and resolution of discrepancies)

• Secondary or higher education;
• 2 years of professional experience in similar roles;
• Proficiency in English (mandatory);
• Minimum of B2 level in German or Dutch (mandatory);
• Computer literacy, including standard office applications (mandatory);
• Experience using ERP systems – JDEdwards is a plus.
• Excellent communication, teamwork, time management, and prioritization skills;
• Detail-oriented, results-driven, and goal-focused, with a proactive approach and strong problem-solving skills;
• Based in Maia or the surrounding municipalities;
• Employment terms and conditions to be negotiated;
• Availability to work on-site;
• Opportunity to work for a market-leading company.