German Sales Team Leader/ Supervisor - Valencia - ES4

• As a Supervisor on our team, you will:
• Monitor and report team performance
• Give agents feedback on their individual and motivate team members
• Keep track of each agent’s training
• Participate in the recruitment process close to HR Department
• Organize and optimize shifts
• Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
• Guide on selling techniques for complex outbound driven sales
• Maintain knowledge and expertise associated with applications specific to individual customers

Requirements

-- Are bilingual or proficient in German plus advanced level of English

• Are talented to grasp a situation with many stakeholders and team members
• Have excellent communication skills
• Have previous experience
• Can implement and manage change
• Have a high customer care orientation
• Poses project management skills
• Are able to develop personal and profesional skills
• Have IT knowledge and skills
• Have business knowledge and are commercial drive
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
• Have fun facing challenges and overcoming unbeatable obstacles

Benefits

-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30

--Friends hunting (referral) bonus

-Great office location in Barcelona

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses

-Opportunities for a career abroad through the International Mobility Program