Security Engineer -CT-FNC240612 003/01

We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.

Responsibilities:

• Manage, configure, and upgrade a diverse range of security technologies.
• Respond to fault alerts and customer escalations for managed security technologies.
• Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.
• Escalate incidents and problems within SLA to internal technical teams or external product vendors.
• Prepare and submit incident reports for high-severity incidents.
• Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.
• Perform regular configuration backups on managed security products.
• Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.
• Create and update technical documentation on managed security technologies.
• Generate monthly reports according to service scope requirements.
• Adhere to organizational and project security policies, procedures, and best practices.
• Serve as the primary point of contact to assist and advise clients on ICT security-related matters.
• Lead and support customers in security incident response and resolution.
• Demonstrate strong teamwork and leadership qualities.
• Maintain a customer-focused approach with excellent interpersonal skills.

Requirements

• Bachelor’s degree / Polytechnic Diploma in Cyber Security, Computer Science, Information Technology, or Information Systems.
• Minimum of 5 years’ experience in IT infrastructure operation and/or support.
• Strong fundamental knowledge of IP networking (e.g., TCP/IP, routing) and operating systems (e.g., Windows, Linux).
• Excellent critical thinking and problem-solving skills with a passion for information security.
• Fluent in both written and spoken English, with strong interpersonal skills.