Lead, Telesales Performance

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Telesales performance lead will lead the acquisition of quality vendors via telesales by driving data-driven performance insights, defining incentives and targets, and enhancing reporting processes. You’ll manage and motivate the telesales team to meet key objectives, while closely collaborating with the Pandora strategy team to implement productivity-enhancing tools and feedback.

Main responsibilities:

• Performance Monitoring & Data Insights: Oversee telesales performance metrics to drive the acquisition of high-quality vendors, using data-driven insights to identify opportunities for improvement.
• Incentive & Target Setting: Define and implement clear targets and incentive structures for telesales teams, ensuring alignment with overall team goals and OKRs.
• Reporting & Process Enhancement: Develop comprehensive reporting systems and improve processes to provide actionable insights and enhance telesales efficiency.
• Team Leadership & Management: Lead, support, and manage telesales team members, fostering a high-performance culture and maintaining alignment with team goals.
• Productivity Tools & Strategy Collaboration: Leverage performance tools to boost productivity and work closely with the Pandora strategy team to deliver continuous improvements aligned with strategic goals.
• Minimum 5 years of work experience in driving sales (or related functions) in technology, e-commerce, or FMCG industry
• Proven experience in BPO, or shared service centers, and process design is required.
• Prior experience of working in a regional team, managing stakeholders across several markets, is a plus
• Self-motivated, with a strong sense of ownership over projects and organizational goals
• Willingness to learn, with a desire to understand all aspects of driving growth for the business
• Ability to communicate and collaborate effectively with a diverse range of people and job functions
• Good team spirit with the ability to work independently and efficiently to deliver useful business insights