3155 - Reference File Maintainer 2

Essential Functions

• Perform research (e.g. internet search, phone calls, source books, etc.) to gather information from third parties that will augment the completeness or accuracy of IQVIA reference data.
• Solicits information from other IQVIA departments to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
• Receive input to the reference process from other IQVIA production processes.
• Validates that the information gathered from third-party sources represents accurate new data and recommends changes, additions, or deletions in IQVIA’ existing reference data.
• Identifies required changes to the existing reference file.
• Updates IQVIA reference file(s) and databases.
• Produces files and outputs for specified production and quality control processes, client support activities, etc.
• Respond to queries on reference data (as required), referring difficult queries to team leader.

Qualifications

• Bachelor’s degree in any course / Undergrad with at least 2-year course in any field.
• Proficient in written and oral communication skills with a customer service focused approach
• Proficient in MS Office applications (e.g. Word, Excel, Access, Outlook)
• Excellent internet research skills
• Strong analytical skills and organizational skills.
• Excellent telephone skills and telephone professionalism
• Preferably with BPO background.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.