Claims Adjuster - Auto Total Loss

Who we are

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About the role

We’re looking for an Auto Claims Adjuster - Total Loss who is excited about a unique opportunity to help build modern commercial insurance from the ground up!

In this role, you will play a critical role in driving Vega’s world-class claims organization by handling complex total loss decisions, conducting vehicle valuations, and managing the end-to-end total loss claim settlement process for our insureds and claimants.

We’re a distributed team with offices located in New York, NY and Atlanta, GA. This role is a hybrid position based out of our Atlanta office.

What you’ll do

• Manage Total Loss Settlements: Own the evaluation, negotiation, and resolution of total loss auto claims, ensuring accurate ACV (Actual Cash Value) determinations and timely settlements.
• Valuation & Salvage Operations: Review vehicle appraisal reports, assess salvage values, calculate net payouts, and coordinate directly with salvage vendors to manage vehicle titling, towing, and disposition.
• Provide Expert Claims Guidance: Serve as the primary point of contact for insureds, claimants, and lienholders, offering empathetic, clear updates on vehicle valuations, lien payoffs, and settlement documentation.
• Document & Title Processing: Guide customers through the total loss administrative workflow, including power of attorney forms, title transfers, owner-retained salvage options, and state regulatory compliance.
• Cross-Functional Collaboration: Partner with primary claims adjusters, legal teams, and external vendor partners to streamline the total loss pipeline and improve overall claims cycle time.

About You

• 2+ years of experience in auto claims adjusting with direct experience handling auto total loss evaluations, title processing, and salvage administration.
• Active adjusters license in home or designated home state
• Strong background in Commercial Auto Insurance or Property & Casualty (P&C) insurance.
• Proficiency with CCC ONE, Mitchell, Audatex, or similar vehicle valuation and estimating platforms.
• Strong negotiation, communication, and conflict-resolution skills.
• Ability to thrive in a high-growth, fast-paced environment while maintaining meticulous attention to detail.
• Must have experience with claims file stewardship
• High school diploma or equivalent (Bachelor's degree preferred).

Benefits

• Competitive salary
• Medical, dental & vision insurance
• 401k with company match
• Flexible PTO
• Coffee bar and snacks
• Onsite parking
• Monthly lunches

Vega offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Vega is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.