Medical Receptionist - Full Time

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

About the role

The Medical Receptionist position is responsible for greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience. This role offers the opportunity to see how an urgent care operates and work alongside a team of dedicated healthcare providers. This position is ideal for those who wish to pursue a career in health care. This is a fast-paced role that calls for the ability to multitask, think on your feet and work independently. We are looking for someone who is patient focused, empathetic and positive. This role is critical to the entire patient experience. We are looking for someone with availability and flexibility to work weekdays, weekends and some holidays.

What you'll do

• Be the first and last interaction with our patients
• Greeting patients and acting as a resource
• Schedule patients through different modalities
• Introduce the Carbon app to patients
• Verify insurance and collect copayments
• Administrative work such as writing referrals and preparing lab paperwork
• Work collaboratively on projects with clinical leadership to enhance the patient experience

Qualifications

• Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
• Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred
• Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm
• High school diploma or equivalent
• At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience
• Must be able to multitask effectively; critical time management skills necessary
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
• Excellent customer service skills