LVR Representative I - Norwood, MA

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.
• Execute efficient delivery and collection of pallets and other assets at designated locations
• Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.
• Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.

Job Overview:

CHEP is seeking a motivated LVR Representative to join our team. This field-based role is responsible for efficiently executing less-than-truckload (LTL) deliveries and collections, optimizing routes and volumes through strong partnerships with internal teams and customers. The successful candidate will help develop and implement key growth strategies for the CHEP LVR Program while ensuring compliance with DOT regulations and CHEP safety standards. This will include partnering with multiple internal functions, building and executing project plans as well as leading teammates through training of new processes.

Location:

Daily reporting location at 675 Canton St., Norwood, MA 02062

Key Responsibilities:

• Operate a CHEP-owned box truck and adhere to all DOT and CHEP safety guidelines.
• Perform daily LTL deliveries and collections of pallets at 100+ customer locations.
• Collaborate with customers to drive program compliance and increase collection volumes.
• Document delivery and collection data, such as times, mileages, and volumes, and communicate to LVR support personnel.
• Visit potential collection locations to promote the CHEP LVR Program and gather information to expand the customer base.
• Work with internal teams to develop and execute project plans focused on key operational improvements.
• Act as a resource and trainer for other LVR Representatives.

Key Metrics for Success:

• DOT & Safety Compliance
• On-time performance and customer service levels
• Cost optimization of operations
• Total pallets delivered/collected
• New customer/location growth
• LVR Program cost performance

Decision-Making Authority:

• Resolve customer issues and prioritize deliveries/collections.
• Operate autonomously while working within a matrix environment.

Key Contacts:

• Asset Recovery Reps
• LVR Coordinators
• Customer Service Field Reps
• Service Center/Operations Supervisors, Clerks and Managers
• Key Retail and Manufacturing Customers (Local)
• Non-Participating Distributors (Local)
• Potential Customers (Local)

Qualifications:

• Clean driving record and ability to obtain a DOT medical card with no restrictions.
• Physically capable of lifting 65 lbs regularly.
• Strong communication, problem-solving, and analytical skills.
• Experience with route optimization and customer relationship management.
• Ability to lead peers indirectly.
• Ability to work autonomously.
• Knowledge of routing management software is a plus.

Preferred Experience:

• Multi-stop driving
• DOT & Safety Compliance
• Route Optimization/Management
• Local Customer Relationship Building
• Frontline operations leadership
• New customer development

Languages:

• English (essential)
• Spanish (desirable)

Remote Type

Fully Remote

Skills to succeed in the role

Active Listening, Adaptability, Coaching, Computer Literacy, Data Literacy, Decision Making, Empathy, Experimentation, Mechanical Literacy, Mentorship, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.